Platforms
Compare the iShield platforms
See what each platform covers, how they connect, and where the related iShieldGRC offering fits.
The iShield platform family
Four enterprise platforms. One architecture.
Each platform runs standalone or together, connected through iShield Link — adopt one, or compose the full stack.
Enterprise ITSM
IT service management with AI-assisted triage, ITIL-aligned workflows and a live CMDB.
- Service desk & incident
- Change & problem
- CMDB & assets
Enterprise CRM
A unified customer view across sales, marketing and service, with pipeline automation.
- Sales & pipeline
- Marketing campaigns
- Service & cases
Enterprise ERP
Finance, HR, procurement and supply chain unified in one enterprise platform.
- Finance & tax
- Procurement & inventory
- HR & payroll
Enterprise Integration
A sovereign integration platform and API gateway connecting systems, clouds and AI services.
- API gateway
- Event bus & ESB
- Connectors & flows
Related offering · Governance, Risk & Compliance. Related offering from iShield GRC Ltd., integrated with the iShieldSoft platforms.View iShieldGRC Compare capabilities, integrations and modules
Select a platform to see its scope.
Core capabilities
- AI-assisted incident triage & routing
- ITIL v4 change & problem workflows
- CMDB with automated discovery
- Self-service portal + virtual agent
- SLA engine with multi-tier escalation
- Major incident war-room & comms
- Asset lifecycle & license compliance
- Knowledge base with AI summarization
- Workflow automation & approvals
- Real-time dashboards & service analytics
Integrations
Active DirectoryEntra IDJiraServiceNow importSCCMSlack / Teams
Modules (12)
Service DeskIncident MgmtProblem MgmtChange MgmtRelease MgmtAsset MgmtCMDBKnowledgeSelf-Service PortalVirtual AgentSLA MgmtReporting & BI