Issue & Remediation Management
Every finding, exception and incident — one remediation backbone.
Consolidates audit findings, control failures, risk exceptions, security incidents and privacy breaches into one queue with severity, owner, SLA and root-cause linkage. Closure requires validated retest.
What Issue does
Unified intake from Audit, Risk, Privacy, SecOps and external auditors
Severity matrix tied to risk appetite
SLA timers with escalation paths and watcher lists
Root-cause analysis (RCA) with linked CAPA actions
Validation workflow — closure blocked until retest passes
Trend dashboards by root cause, control, owner and entity
The Issue state machine
Issue enforces a controlled state machine — every transition is evidenced and audit-traceable.
Intake
Auto-create issue from any source with full context.
Triage
Assign severity, owner, due date; link to risk and control.
Remediate
Track CAPA actions; integrate with Nexus change records.
Validate
Auditor retests; evidence attached.
Close
Closure only with passing retest and approver sign-off.
Evidence in, outputs out
Issue reads live signals from the operating estate and emits regulator-ready outputs — no shared drives, no spreadsheets.
Evidence sources (in)
- Audit Management findings and exceptions
- Risk & Compliance control failures and SoD conflicts
- Nexus incident records and change post-mortems
- Link Drift Remediator and SOAR Guardrail signals
Outputs (out)
- Open-issue heatmap by entity / control / framework
- Aging reports and SLA-breach watchlist
- Audit-committee remediation status pack
Crosswalked to what regulators ask for
Used in these business solutions
Issue & Remediation Management is composed into outcome-led iShield solutions.
Run Issue on iShieldGRC.
Stop running issue in spreadsheets and email threads. See it on a live evidence ledger.