Ship multi-tenant SaaS on iShield: tenant provisioning, isolation, entitlements, usage metering, per-tenant residency and audit, with One handling subscription billing and rev-rec. The control plane every ISV CTO needs without rebuilding it.
Core capabilities
Tenant lifecycle
Self-serve and assisted provisioning with isolation guarantees.
Entitlements & flags
Plan-driven entitlement evaluation with overrides and trials.
Metering → billing
Usage events into rated subscriptions and invoice runs in One.
Per-tenant residency
Each tenant pinned to a region; cross-tenant queries blocked.
Per-tenant audit
Customer-deliverable audit stream scoped to a single tenant.
Modules included across iShield
This solution is not a single module — it composes capabilities from across Nexus, Connect, One, Link and iShieldGRC to deliver the outcome.
ISVs and MSPs need tenant lifecycle, isolation, metering and residency together — not five disconnected services. Link runs the multi-tenant control plane, One bills the meters, and GRC supplies the tenant-scoped audit trail customers ask for on RFPs.
iShield Link
iShield iShieldGRC
Reference data flow across iShield
A single record moves across iShield Nexus, Link, One and Connect — with GRC evidence captured at every step.
AI agents enrich, score and route the record under residency, PII and approval guardrails.
Financial, procurement or supply-chain impact is posted to the system of record in iShield One.
Outcome, SLA and KPI are written back so dashboards and reporting reflect closed-loop reality.
Regulatory & framework coverage
Out-of-the-box control mappings managed by the iShield Nexus Risk & Compliance (GRC) module.
Personas served
Pre-built integrations
Ship in weeks, not months. Every integration runs through iShield Link with residency, PII and consent guardrails.
LLM providers
- OpenAI
- Anthropic
- Azure OpenAI
- Mistral
- AWS Bedrock
- On-prem (vLLM, Ollama)
Data platforms
- Snowflake
- Databricks
- BigQuery
- Redshift
- Postgres
- S3
Message / Event
- Kafka
- AMQP
- Azure Event Hubs
- AWS Kinesis
- MQTT
EDI / B2B
- EDIFACT
- ANSI X12
- AS2
- SFTP
- PEPPOL
30 / 60 / 90-day value plan
A phased rollout with measurable outcomes at each checkpoint.
Days 0–30 — Foundation
Stand up the iShield workspace, integrate sources of truth, ingest baseline data.
- Tenant provisioned in chosen region (KSA / UAE / EU / US)
- SSO + RBAC mapped to enterprise identity (Entra ID / Okta)
- Top 5 integrations connected and reconciled
- Baseline KPIs measured before any change
Days 31–60 — Activation
Turn on automation, AI agents and guardrails for the priority value stream.
- Workflows live for the top 3 use cases
- Link AI agents enabled with explicit guardrails and approvals
- Power-user enablement and admin training complete
- First measurable KPI improvement vs baseline
Days 61–90 — Scale
Industrialize, roll out to additional teams, prove ROI to the steering committee.
- Solution rolled out to additional business units / geos
- Executive dashboard with target vs actual outcomes
- Continuous improvement backlog established
- Signed ROI memo and renewal / expansion plan
Deployment models & data residency
iShield Cloud (SaaS)
Multi-tenant SaaS managed by iShield, monthly release train.
Sovereign Cloud
Single-tenant deployment in regulated regions with in-country data residency and key custody.
Private Cloud / BYOC
Customer-owned AWS, Azure, GCP or OCI tenancy — iShield-managed control plane.
On-Prem / Air-gapped
Fully disconnected install for OT, defense and classified workloads.
Industry-tuned use cases
Multi-Tenant SaaS Enablement aligned to SAMA CSF and DORA operational resilience.
Multi-Tenant SaaS Enablement extended to OT estates via iShield Link OT bridge.
Multi-Tenant SaaS Enablement delivered on sovereign cloud with NCA / TDRA alignment.
Multi-Tenant SaaS Enablement with HIPAA / NPHIES-aware data flows and PHI guardrails.
How iShield wins this category
Sovereign-cloud deployment in KSA and UAE with NCA-aligned key custody — no Azure-region workaround required.
Workflow-first composable model — no multi-year re-implementation to change a process.
One platform across CRM, ITSM, GRC and ERP — no per-cloud licensing stack.
iShield Link enforces residency, PII and consent across products so guardrails are systemic, not per-tool.
Related Platform & AI solutions
API, Integration & Event Platform
API gateway, iPaaS, event bus, connectors and EDI on one sovereign runtime.
OpenSovereign AI Gateway & Agent Governance
Governed LLM access, agent orchestration, prompt firewall and human-in-the-loop approvals.
OpenSovereign Data Fabric & Master Data
Federated query, lineage, consent and golden records — without copying data across borders.
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