Industries · Energy & Utilities
Reliable assets, responsive field teams and secure IT/OT operations for critical infrastructure.
Power, water and gas operators run distributed assets that must stay available and secure. iShield connects asset and field operations, customer service, finance and IT/OT integration so outages are handled faster and investment decisions are better informed.
The challenge
Thousands of sites and assets need planned maintenance and fast repair.
Connecting operational technology increases the cyber-attack surface.
Customers expect proactive outage updates and simple digital service.
Investment needs to be prioritised across networks, plants and programmes.
Use cases
Each platform runs standalone or together, connected through iShield Link. Start with the area that matters most and add the rest when you are ready.
Field service management
Dispatch, schedule and track field crews with mobile work orders.
Asset and configuration management
One record of plants, substations, meters and supporting IT.
OT incident handling
Dedicated workflows for operational-technology incidents and escalations.
Outage communications
Notify affected customers and track enquiries during planned and unplanned outages.
Connections and service requests
Manage new connections, moves and service changes as tracked cases.
Key account management
Dedicated views for industrial and commercial customers.
Capital project accounting
Budget, track and capitalise network and plant projects.
Inventory and spares
Manage critical spares across depots and warehouses.
Contractor procurement
Contract and pay contractors with approval controls.
SCADA and metering integration
Bring alarms and meter events into business workflows through controlled interfaces.
GIS integration
Connect asset locations from GIS systems to work orders.
Segmented data flows
Govern which data crosses the IT/OT boundary, and log it.
Related offerings
Governance, Risk & Compliance · from iShield GRC Ltd.
Critical-infrastructure controls
Manage controls and evidence for OT security programmes.
Safety and environmental risk
Track operational, safety and environmental risk registers.
Financial Operations
Asset-linked IT cost
Attribute technology costs to networks, plants and services.
Programme spend tracking
Follow digital and grid-modernisation spend against budget.
Working together
An illustrative example of how the platforms hand work to each other.
iShield Link receives a substation alarm from the control system.
iShield Nexus creates a work order and dispatches the nearest qualified crew.
iShield Connect informs customers in the affected area and tracks enquiries.
iShield One records parts used and labour against the asset's maintenance budget.
The value
Alarms, crews and customer updates are connected in one flow.
Maintenance history and cost data inform investment priorities.
Governed integration with logging of what crosses between domains.
Proactive updates reduce inbound calls during outages.
Run inside segmented or air-gapped environments where required.
Regulatory context
iShield helps you organise the workflows, records and evidence these frameworks ask for. Compliance itself remains your organisation's responsibility and is confirmed by your own auditors.
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