Industries · Telecommunications
Resilient networks, satisfied subscribers and efficient operations for telecom operators.
Operators run complex networks and serve millions of subscribers under strict regulatory oversight. iShield connects network and IT operations, subscriber and enterprise customer management, finance and the integrations that link OSS and BSS systems.
The challenge
Outages must be detected, resolved and reported quickly.
Churn follows poor service, slow fault resolution and inconsistent channels.
Many network, billing and service systems need to work together.
Operators face different rules on data, lawful requirements and reporting in each market.
Use cases
Each platform runs standalone or together, connected through iShield Link. Start with the area that matters most and add the rest when you are ready.
Network operations workflows
Incident, problem and change management for network and IT operations.
Field engineering
Dispatch and track engineers for site and customer-premises work.
Service impact mapping
Link network elements to the customer services they support.
Subscriber service
Handle faults, requests and complaints across care channels.
Enterprise account management
Manage B2B accounts, contracts and opportunities.
Retention campaigns
Identify at-risk subscribers and run targeted offers.
Network capex accounting
Track rollout projects and capitalise network assets.
Interconnect and partner settlement
Manage partner payables and receivables.
Procurement and inventory
Manage equipment, spares and vendor contracts.
OSS/BSS integration
Connect network monitoring, provisioning and billing systems.
Partner and wholesale APIs
Expose services to partners through governed APIs.
Alarm correlation feeds
Bring network alarms into service workflows in near real time.
Related offerings
Governance, Risk & Compliance · from iShield GRC Ltd.
Network security controls
Manage controls and evidence for telecom security requirements.
Regulatory obligations register
Track obligations and reporting across operating markets.
Financial Operations
Cost per service
Allocate IT and cloud costs to mobile, fixed and enterprise services.
Cloud-native network spend
Track spend on cloud-hosted network functions.
Working together
An illustrative example of how the platforms hand work to each other.
iShield Link forwards correlated alarms from network monitoring.
iShield Nexus opens a major incident and dispatches field engineers.
iShield Connect alerts affected enterprise and retail customers.
iShield One records repair costs against the network asset.
The value
Network alarms, engineers and customer care work from one incident.
Customers hear about issues before they call.
Governed integration replaces fragile point-to-point links.
Account teams see contracts, services and open cases together.
Deploy per country to meet local data rules.
Regulatory context
iShield helps you organise the workflows, records and evidence these frameworks ask for. Compliance itself remains your organisation's responsibility and is confirmed by your own auditors.
We use strictly necessary storage to run this website. With your permission we also use first-party analytics to understand which pages are useful. Analytics stays off unless you choose "Accept all" or turn it on in "Manage". You can change your choice at any time from "Cookie settings" in the footer. See our Privacy Policy.
