Replace three different portals with one employee front door. People Services handles HR cases, Service Catalog covers IT and facilities, Virtual Agent on Teams/Slack triages and deflects — all with the same SLA engine.
Core capabilities
One front door
Single portal across HR, IT, facilities, legal, finance.
Conversational service
Virtual Agent on Teams / Slack with HR-grade privacy.
Smart routing
Skill, language, sensitivity-based routing to the right team.
SLA accountability
Cross-department SLAs, breach alerts, exec scorecards.
Modules included across iShield
This solution is not a single module — it composes capabilities from across Nexus, Connect, One, Link and iShieldGRC to deliver the outcome.
Cross-department SLAs only work when HR, IT and facilities share one routing engine and one SLA clock. People Services + Service Catalog + Virtual Agent give that backbone; Connect surfaces it inside the tools employees already use.
Reference data flow across iShield
A single record moves across iShield Nexus, Link, One and Connect — with GRC evidence captured at every step.
Captures the request, ticket, asset or risk record in the workflow engine and CMDB.
Customer- or employee-facing updates are pushed to the right portal, agent or channel.
Outcome, SLA and KPI are written back so dashboards and reporting reflect closed-loop reality.
Regulatory & framework coverage
Out-of-the-box control mappings managed by the iShield Nexus Risk & Compliance (GRC) module.
Personas served
Pre-built integrations
Ship in weeks, not months. Every integration runs through iShield Link with residency, PII and consent guardrails.
HRIS
- Workday
- SAP SuccessFactors
- Oracle HCM
- BambooHR
- Darwinbox
Collaboration
- Microsoft Teams
- Slack
- Google Workspace
- Zoom
Payroll
- ADP
- Ceridian Dayforce
- Mudad (KSA)
- WPS (UAE)
Learning
- Cornerstone
- Degreed
- LinkedIn Learning
30 / 60 / 90-day value plan
A phased rollout with measurable outcomes at each checkpoint.
Days 0–30 — Foundation
Stand up the iShield workspace, integrate sources of truth, ingest baseline data.
- Tenant provisioned in chosen region (KSA / UAE / EU / US)
- SSO + RBAC mapped to enterprise identity (Entra ID / Okta)
- Top 5 integrations connected and reconciled
- Baseline KPIs measured before any change
Days 31–60 — Activation
Turn on automation, AI agents and guardrails for the priority value stream.
- Workflows live for the top 3 use cases
- Link AI agents enabled with explicit guardrails and approvals
- Power-user enablement and admin training complete
- First measurable KPI improvement vs baseline
Days 61–90 — Scale
Industrialize, roll out to additional teams, prove ROI to the steering committee.
- Solution rolled out to additional business units / geos
- Executive dashboard with target vs actual outcomes
- Continuous improvement backlog established
- Signed ROI memo and renewal / expansion plan
Deployment models & data residency
iShield Cloud (SaaS)
Multi-tenant SaaS managed by iShield, monthly release train.
Sovereign Cloud
Single-tenant deployment in regulated regions with in-country data residency and key custody.
Private Cloud / BYOC
Customer-owned AWS, Azure, GCP or OCI tenancy — iShield-managed control plane.
On-Prem / Air-gapped
Fully disconnected install for OT, defense and classified workloads.
Industry-tuned use cases
Unified Employee Service Center aligned to SAMA CSF and DORA operational resilience.
Unified Employee Service Center extended to OT estates via iShield Link OT bridge.
Unified Employee Service Center delivered on sovereign cloud with NCA / TDRA alignment.
Unified Employee Service Center with HIPAA / NPHIES-aware data flows and PHI guardrails.
How iShield wins this category
Sovereign-cloud deployment in KSA and UAE with NCA-aligned key custody — no Azure-region workaround required.
Workflow-first composable model — no multi-year re-implementation to change a process.
One platform across CRM, ITSM, GRC and ERP — no per-cloud licensing stack.
iShield Link enforces residency, PII and consent across products so guardrails are systemic, not per-tool.
