Workplace Service Delivery handles bookings, visitors and service requests; iShield One Property & Maintenance tracks the physical estate and work orders; Nexus Asset Management ties devices to people and rooms.
Core capabilities
Hybrid workplace
Desks, rooms, parking with neighborhood and team rules.
Visitor & safety
Pre-registration, badges, evacuation lists, NDA capture.
Maintenance ops
Preventive + reactive work orders against asset ledger.
ESG signals
Energy, occupancy, scope-1/2 telemetry into ESG reports.
Modules included across iShield
This solution is not a single module — it composes capabilities from across Nexus, Connect, One, Link and iShieldGRC to deliver the outcome.
A room is a Connect booking, a One maintenance asset and a Nexus IT-equipment CI at the same time. Joining all three gives accurate utilisation, condition-based maintenance and ESG telemetry without three swivel-chair processes.
Reference data flow across iShield
A single record moves across iShield Nexus, Link, One and Connect — with GRC evidence captured at every step.
Captures the request, ticket, asset or risk record in the workflow engine and CMDB.
Financial, procurement or supply-chain impact is posted to the system of record in iShield One.
Customer- or employee-facing updates are pushed to the right portal, agent or channel.
Outcome, SLA and KPI are written back so dashboards and reporting reflect closed-loop reality.
Regulatory & framework coverage
Out-of-the-box control mappings managed by the iShield Nexus Risk & Compliance (GRC) module.
Personas served
Pre-built integrations
Ship in weeks, not months. Every integration runs through iShield Link with residency, PII and consent guardrails.
HRIS
- Workday
- SAP SuccessFactors
- Oracle HCM
- BambooHR
- Darwinbox
Collaboration
- Microsoft Teams
- Slack
- Google Workspace
- Zoom
Payroll
- ADP
- Ceridian Dayforce
- Mudad (KSA)
- WPS (UAE)
Learning
- Cornerstone
- Degreed
- LinkedIn Learning
30 / 60 / 90-day value plan
A phased rollout with measurable outcomes at each checkpoint.
Days 0–30 — Foundation
Stand up the iShield workspace, integrate sources of truth, ingest baseline data.
- Tenant provisioned in chosen region (KSA / UAE / EU / US)
- SSO + RBAC mapped to enterprise identity (Entra ID / Okta)
- Top 5 integrations connected and reconciled
- Baseline KPIs measured before any change
Days 31–60 — Activation
Turn on automation, AI agents and guardrails for the priority value stream.
- Workflows live for the top 3 use cases
- Link AI agents enabled with explicit guardrails and approvals
- Power-user enablement and admin training complete
- First measurable KPI improvement vs baseline
Days 61–90 — Scale
Industrialize, roll out to additional teams, prove ROI to the steering committee.
- Solution rolled out to additional business units / geos
- Executive dashboard with target vs actual outcomes
- Continuous improvement backlog established
- Signed ROI memo and renewal / expansion plan
Deployment models & data residency
iShield Cloud (SaaS)
Multi-tenant SaaS managed by iShield, monthly release train.
Sovereign Cloud
Single-tenant deployment in regulated regions with in-country data residency and key custody.
Private Cloud / BYOC
Customer-owned AWS, Azure, GCP or OCI tenancy — iShield-managed control plane.
On-Prem / Air-gapped
Fully disconnected install for OT, defense and classified workloads.
Industry-tuned use cases
Workplace & Facilities Experience aligned to SAMA CSF and DORA operational resilience.
Workplace & Facilities Experience extended to OT estates via iShield Link OT bridge.
Workplace & Facilities Experience delivered on sovereign cloud with NCA / TDRA alignment.
Workplace & Facilities Experience with HIPAA / NPHIES-aware data flows and PHI guardrails.
How iShield wins this category
Sovereign-cloud deployment in KSA and UAE with NCA-aligned key custody — no Azure-region workaround required.
Workflow-first composable model — no multi-year re-implementation to change a process.
One platform across CRM, ITSM, GRC and ERP — no per-cloud licensing stack.
iShield Link enforces residency, PII and consent across products so guardrails are systemic, not per-tool.
