Customer identity that scales — passwordless, social, MFA, step-up, consent and progressive profiling — bound to the Connect Customer 360 record and to PDPL / GDPR consent governance via iShieldGRC.
Core capabilities
Passwordless & MFA
Passkeys, magic links, TOTP, push, SMS fallback.
Risk-based step-up
Device, geo, velocity, behaviour signals trigger step-up.
Consent at the edge
Granular consent applied at API, agent and analytics boundary.
Progressive profiling
Identity-resolved profile growth tied to consent state.
Modules included across iShield
This solution is not a single module — it composes capabilities from across Nexus, Connect, One, Link and iShieldGRC to deliver the outcome.
CIAM is a different buyer (CDO/CMO/CRO) and a different risk surface than workforce IGA — consent, fraud and conversion rate dominate. Connect owns the customer record, Link runs the journey runtime and policy plane, GRC carries the PDPL/GDPR evidence trail.
Reference data flow across iShield
A single record moves across iShield Nexus, Link, One and Connect — with GRC evidence captured at every step.
AI agents enrich, score and route the record under residency, PII and approval guardrails.
Customer- or employee-facing updates are pushed to the right portal, agent or channel.
Evidence is harvested and stored against the relevant control to keep audit posture continuous.
Outcome, SLA and KPI are written back so dashboards and reporting reflect closed-loop reality.
Regulatory & framework coverage
Out-of-the-box control mappings managed by the iShield Nexus Risk & Compliance (GRC) module.
Personas served
Pre-built integrations
Ship in weeks, not months. Every integration runs through iShield Link with residency, PII and consent guardrails.
Security tooling
- CrowdStrike
- Microsoft Defender XDR
- Sentinel
- Splunk ES
- Wiz
- Tenable
Identity & PAM
- Entra ID
- Okta
- SailPoint
- CyberArk
- BeyondTrust
Threat Intel
- MISP
- Recorded Future
- Mandiant
- Anomali
GRC evidence
- AWS Audit Manager
- Azure Policy
- GCP SCC
- Vanta / Drata (import)
30 / 60 / 90-day value plan
A phased rollout with measurable outcomes at each checkpoint.
Days 0–30 — Foundation
Stand up the iShield workspace, integrate sources of truth, ingest baseline data.
- Tenant provisioned in chosen region (KSA / UAE / EU / US)
- SSO + RBAC mapped to enterprise identity (Entra ID / Okta)
- Top 5 integrations connected and reconciled
- Baseline KPIs measured before any change
Days 31–60 — Activation
Turn on automation, AI agents and guardrails for the priority value stream.
- Workflows live for the top 3 use cases
- Link AI agents enabled with explicit guardrails and approvals
- Power-user enablement and admin training complete
- First measurable KPI improvement vs baseline
Days 61–90 — Scale
Industrialize, roll out to additional teams, prove ROI to the steering committee.
- Solution rolled out to additional business units / geos
- Executive dashboard with target vs actual outcomes
- Continuous improvement backlog established
- Signed ROI memo and renewal / expansion plan
Deployment models & data residency
iShield Cloud (SaaS)
Multi-tenant SaaS managed by iShield, monthly release train.
Sovereign Cloud
Single-tenant deployment in regulated regions with in-country data residency and key custody.
Private Cloud / BYOC
Customer-owned AWS, Azure, GCP or OCI tenancy — iShield-managed control plane.
On-Prem / Air-gapped
Fully disconnected install for OT, defense and classified workloads.
Industry-tuned use cases
Customer Identity & Access (CIAM) aligned to SAMA CSF and DORA operational resilience.
Customer Identity & Access (CIAM) extended to OT estates via iShield Link OT bridge.
Customer Identity & Access (CIAM) delivered on sovereign cloud with NCA / TDRA alignment.
Customer Identity & Access (CIAM) with HIPAA / NPHIES-aware data flows and PHI guardrails.
How iShield wins this category
Sovereign-cloud deployment in KSA and UAE with NCA-aligned key custody — no Azure-region workaround required.
Workflow-first composable model — no multi-year re-implementation to change a process.
One platform across CRM, ITSM, GRC and ERP — no per-cloud licensing stack.
iShield Link enforces residency, PII and consent across products so guardrails are systemic, not per-tool.
Related Security, Risk & Compliance solutions
Integrated GRC & Audit
One control library, one evidence ledger, continuous audit across every framework.
OpenSecurity Operations & Threat Response
SOC, IR, vulnerability and threat intel on one workspace — SIEM-agnostic, AI-assisted.
OpenOperational Resilience & Business Continuity
DORA, NIS2 and ISO 22301 aligned — BIA, plans, exercises, crisis and infra DR in one engine.
Open